There’s an organizational story about how one little screw makes or breaks the machine, but this is not that. Instead, this post is a shout-out to Bose. Last year, darling partner went hog-wild and got me a pair of noise-canceling headphones. And the cord that connects the headphones to my music device of choice (classic iPod) broke.
After searching fruitlessly for the cord online, I dropped by the Bose store to buy a new cord. And instead, they gave me a new one.
In a world where crappy, good-enough products and craptacular customer service is becoming the norm, Bose stands out. And for that, they deserve a big fat public thank you.